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Family Sales Team Manager

Date: 23-Jan-2019


Company: Goodstart Early Learning

  • Pivotal leadership role
  • Sales Team Leader to lead our newly forming Tele Sales Team
  • Not-for-profit early learning provider


Are you a confident self-starting individual who wants to make a real difference?


This fantastic opportunity will enable you to be a part of a highly successful national organisation with over $1 billion turnover, who are making a difference to the lives of children and families across Australia every day.  If you are motivated to succeed, have a proven track record in leading sales teams and you lead by example then this position is for you!  


We have an excellent opportunity for a Family Sales Team Leader to join our Solution Centres and lead our growing team of sales agents, based at our Murarrie Head office location. This exciting role is a permanent full-time position.  


The Solution Centre aims to deliver outstanding customer service to our internal and external customers.  The role requires handling of multi-channel inbound & outbound contacts whilst delivering excellent service that will consistently satisfy all customers of the Solution Centre.


The key responsibility of the role is to lead a Tele Sales team to agreed performance outcomes (tours, enrolments and conversion rates), create a high engagement team culture, develop and coach the sales skills of the team and provide input to improving the sales process for best customer experience and conversion.


We are seeking someone who has the following Qualifications & Experience:

  • 3 + year’s experience in successfully leading and motivating a contact centre team.
  • Successful track record of leading a team to clear performance goals and outcomes.
  • Excellent verbal communication, written and interpersonal skills.
  • Inbound and outbound tele sales leadership in a multi-channel contact centre environment.
  • Proven ability to develop key business relationships with internal and external stakeholders.
  • Ability identify and implement improvement opportunities
  • Degree in Business or commerce (desirable)


In return, we will offer you a competitive salary, rewarding work and it’s the little things that really add up. From the right development, to extras like discounted childcare fees, health care benefits, and a good work-life balance, we offer much more than most in our sector.


Make a difference to the lives of children and families across Australia every day by joining the team and being a part of something!


If you are interested in applying for this role, please upload your CV & Cover Letter to our website, e-mailed applications will not be considered. For any questions regarding the role, please e-mail Pam at


Goodstart is committed to child safety, with a zero tolerance of child abuse, and expect all our employees to reflect this commitment. #gsBus





Posting Notes: MURARRIE, BRISBANE || QLD || Australia (AU) || Finance || SF:LI || Bachelor (ECT) 4yr || Full-Time

Job Segment: Manager, Call Center, Management, Customer Service