Role: ServiceNow System Administrator (Internal Title: ICT Support Administrator)

Location: Brisbane

Employment Type: Full-time, Permanent

Deliver Reliable ICT Support Where It Matters Most!

We’re seeking an enthusiastic ServiceNow System Administrator to join our well-established, high-performing team.

As we expand our ServiceNow offering, you’ll play a key role in uplifting our Enterprise Service Management capabilities across the business.

Your Impact:

• Support the ServiceNow ITSM implementation project during its rollout phase.
• Transition into providing ongoing support, administration, and continuous improvement across Goodstart’s ServiceNow application portfolio.
• Collaborate with stakeholders to ensure systems meet evolving business needs.
• Enable effective use of ServiceNow by Goodstart staff, helping deliver vital services that put the safety of children and employees at the forefront.

• Contribute to knowledge management so users and team members understand how systems operate
• Use IT Service Management processes (Incident, Request, Problem and Change) to manage and resolve tickets efficiently
• Monitor ticket queues and keep stakeholders informed of progress and outcomes
• Support a safe, compliant, and child-safe workplace in line with Goodstart’s policies

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
• Salary Packaging benefits which reduce your taxable income to increase take home pay
• Access to discounted childcare (up to 15%)
•  Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance  
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You’ll bring to the table:

Essential:

• 2-3 years’ experience in a technical support role

• Strong problem-solving skills and ability to work collaboratively in a team environment.
• Enthusiasm for continuous improvement and learning new features/modules.
• Excellent communication skills to engage with technical and non-technical stakeholders.
• A commitment to confidentiality, quality, and professional standards
• Current Working with Children Check

Desirable:

• Understanding of IT Service Management practices 
• Tertiary qualifications in a technology-related discipline

• ServiceNow ITSM administration experience desirable

• ITIL v4 certification

How to apply

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Have a question? Contact our Talent Acquisition Team via email recruitment@goodstart.org.au

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email deadlycareers@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.

Posting Notes: AUSTRALIA || Australia || Australia (AU) || | SF:LI || No Early Childhood Qualification || Full-Time