Role: Accounts Services Officer

Location: Murarrie, Brisbane (Turrbal and Jagera Lands)

Employment Type: Full time 1-year fixed term  - Open to part time hours for the right candidate

The Accounts Services Officer, part of Goodstart’s Finance team leads debt management activities focusing mainly on inactive family accounts. Using systems like the Childcare Management System and SAP, the position manages payment transactions, generates invoices, and ensures financial accuracy on family statements.

Role involves high-volume customer interactions—both calls and emails—requiring strong negotiation and customer service skills to achieve tailored outcomes. Beyond debt recovery, the role supports payment applications, reconciliations, exception reports, and process improvements. Success relies on professionalism, attention to detail, and a proactive approach to continuous improvement and customer care.

Your Impact:

• Responsible for driving cash collection of inactive family debt. This includes negotiating payment of outstanding debts and arranging suitable payment plans.
• Achieving targeted cash collection whilst ensuing Customer service and the Goodstart brand is not blemished.
• Ensure that queries and questions from centre staff and managers are investigated and reported on in a timely manner including communication.
• Assist and support Centres with Active family debtors, including but not limited to overdue accounts, letter reminders, payment plans, advise and bad debt procedures.
• Develops and implements record keeping systems, forms, policies, and procedures related to debt collection, invoicing, processing transactions, reconciliations and other accounts services or accounts receivable activities.
• Develops and pursues payment strategies.
• Identifies and resolves problems and inconsistencies and suggests appropriate corrective procedures.

•  Liaise with internal clients including managers, childcare centre directors and employees and internal staff in relation to payments and general enquiries

• Supporting the other Account Services functions if and when required

What Goodstart can offer you:

• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes.
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
• Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose.
• Access to discounted childcare (up to 15%).
• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs (Negotiable with line manager).
• Discounted health care and access to employee wellbeing program with BUPA.
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Fitness Passport – access to gyms and pools for you and your family at a heavily discounted price.
• Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families.
  
  

You’ll bring to the table:
Essential

• Debt recovery or collections experience.
• Experience in an Accounts Receivable or Billing environment.
• Strong negotiation and problem-solving skills.
• Outstanding Customer Service and communication skills.
• Basic / Intermediate excel skills.

Desirable

• Previous Early Learning Industry knowledge or experience.
• Previous experience/knowledge of SAP.
  
  

How to apply

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Have a question? Contact Fiona of our Talent Acquisition Team via email recruitment@goodstart.org.au

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email deadlycareers@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.

Posting Notes: MURARRIE, BRISBANE || QLD || Australia (AU) || | || No Early Childhood Qualification || Full-Time