Role: Accounts Services Officer 

Location: Murarrie, Brisbane 

Employment Type: Permanent Full-Time 

At Goodstart, every interaction matters. As an Accounts Services Officer, you'll play a vital role in supporting our centres, families and communities by ensuring family accounts are accurate, payments are processed correctly, and enquiries are resolved with care and professionalism. 

Joining our Finance & Business services team, you'll work at the heart of our Centre Support Office, helping to deliver exceptional service while contributing to the financial accuracy and operational success of nearly 700 centres across Australia. 

Your Impact: 

• Processing and reconciling family account payments, refunds and adjustments 

• Managing direct debit, BPAY and online payment processes 

• Generating invoices and supporting accounts receivable activities 

• Assisting centres with debtor management, payment plans and overdue accounts 

• Investigating and resolving account discrepancies and payment enquiries 

• Managing exiting family accounts; refunds and chasing up outstanding debtors 

• Providing advice and support to centre teams in line with policies and procedures 

• Maintaining accurate records and customer information across finance systems 

• Supporting audit activities and maintaining compliance requirements 

• Identifying opportunities to improve processes and enhance customer experiences 

What Goodstart can offer you: 

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs 

• Salary packaging benefits available through AccessPay (eligibility applies) 

• Access to discounted childcare (up to 15%) 

•  Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price 

• Discounted health care and access to employee wellbeing program with BUPA 

• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more. 

• Free annual flu shot (optional) 

• Option to purchase extra leave for even greater work life balance   

• First Nations Support and Cultural Leave 

• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes 

• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years. 
  
  

You’ll bring to the table: 

• Experience in Accounts Receivable, Billing, Finance Administration or a similar role 

• Outstanding customer service and relationship-building skills 

• Strong attention to detail and a commitment to accuracy 

• The ability to manage competing priorities and work independently 

• Understanding of the childcare subsidy or industry would be a bonus 

• Intermediate Microsoft Excel skills and strong computer literacy 

• Excellent written and verbal communication skills 

• Experience with SAP or childcare management systems will be highly regarded 

• Current QLD Working with Children Check  

• Willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform  

How to apply 

Click ‘Apply Now’ and submit your application. 
 
We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.