Role: Child Protection Partner

Location: Murarrie, Brisbane

Employment Type: Full-time, Permanent

Help create safer environments where children can thrive.

Every child deserves to feel safe, and every centre deserves the right support when safeguarding concerns arise.

At Goodstart, child safety is at the heart of everything we do. As a Child Protection Partner, you'll provide office-based support to Goodstart centres across Australia, acting as a trusted advisor on child protection and safeguarding matters. Working primarily via phone, email and internal systems, you'll guide centre teams through complex situations, coordinate reporting and investigations, and collaborate closely with our Child Protection Specialists to ensure more complex matters are escalated and managed appropriately.

This is a meaningful opportunity for someone who thrives in a fast-paced environment, can confidently manage sensitive and complex matters, and is passionate about protecting children and supporting those who care for them.

Your Impact

• Provide office-based support to centres across Australia, responding to safeguarding and child protection enquiries via phone, email and internal systems.
• Be the first point of contact for centre teams seeking advice on child protection concerns and reporting obligations.
• Support centres to manage safeguarding concerns, allegations and potentially harmful situations involving children in line with legislation and organisational policy.
• Triage matters, provide guidance and coordinate appropriate reporting, investigations, risk mitigation and follow-up actions, escalating complex matters to the Child Protection Specialist team where required.
• Prepare incident notifications, regulatory reporting and case documentation, ensuring accurate records are maintained.
• Coach and support centre leaders to confidently identify, respond to and manage child protection matters.
• Work closely with internal stakeholders and external agencies to ensure consistent safeguarding practices across the organisation.
• Manage multiple complex matters simultaneously while maintaining accuracy, professionalism and a strong sense of urgency.

What Goodstart Can Offer You

• Enjoy flexible work arrangements that support both your professional and personal commitments.
• Salary packaging benefits available through AccessPay (eligibility applies).
• Access to discounted childcare (up to 15%)
• Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You'll bring to the table

• Previous experience in child protection, safeguarding, investigations, case management or issues management.
• Previous leadership or management experience within an Early Childhood Education and Care setting will be highly regarded.
• Knowledge of mandatory reporting obligations, the Education and Care National Law, or other child protection legislation, or the ability to quickly build this knowledge.
• Strong communication skills, with the confidence to provide guidance and support to centre leaders navigating sensitive situations.
• The resilience to manage complex and sometimes confrontational matters professionally, remaining objective and following process without bias.
• Excellent organisational skills, with the ability to prioritise competing matters and respond with urgency in a fast-paced environment.
• Strong attention to detail and confidence maintaining accurate case records, documentation and reporting.
• A collaborative mindset, with a willingness to receive and apply both positive and constructive feedback to continuously improve.
• Current Working with Children Check (or willingness to obtain one).

How To Apply - Click ‘Apply Now' and submit your application. We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. Have a question? Contact Faith in our Talent Acquisition Team via email recruitment@goodstart.org.au.

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email: deadlycareers@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.