Role: Family Services Partner 

Location: Murarrie, Brisbane 

Employment Type: Part-time and full-time opportunities considered 

At Goodstart, every interaction matters. As a Family Services Partner, you'll be the friendly and knowledgeable voice supporting families throughout their early learning journey. Whether assisting with enrolments, answering account enquiries, or helping families navigate childcare information, you'll play an important role in creating positive experiences that make families feel valued, informed, and supported. 

Working within our Family Services team, you'll deliver exceptional customer service across a variety of channels while ensuring enquiries are resolved accurately, efficiently, and with care. 

Your Impact: 

• Supporting families and centres with a wide range of enquiries via phone, email and digital channels. 

• Assisting with enrolment, childcare subsidy, account and centre-related enquiries. 

• Accurately processing customer requests and maintaining records across multiple systems. 

• Building positive relationships through empathetic, professional communication. 

• Meeting service and quality standards while contributing to team performance goals. 

• Collaborating with colleagues and leaders to continuously improve the customer experience. 

• Adapting to changing priorities in a fast-paced, high-volume environment. 

What Goodstart can offer you: 

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs 

• Salary packaging benefits available through AccessPay (eligibility applies) 

• Access to discounted childcare (up to 15%) 

•  Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price 

• Discounted health care and access to employee wellbeing program with BUPA 

• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more. 

• Free annual flu shot (optional) 

• Option to purchase extra leave for even greater work life balance   

• First Nations Support and Cultural Leave 

• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes 

• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years. 

You’ll bring to the table: 

• Experience in a customer service, administration or contact centre environment. 

• Strong verbal and written communication skills with a genuine passion for helping people. 

• Excellent attention to detail and confidence managing data and customer information. 

• The ability to navigate multiple systems while maintaining accuracy and efficiency. 

• Strong organisational skills and the ability to manage competing priorities. 

• A resilient and adaptable approach with a positive, team-focused mindset. 

• Current QLD Working with Children Check  

• Willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform  

How to apply 

Click ‘Apply Now’ and submit your application. 
 
We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.  

Have a question? Contact Tash in our Talent Acquisition Team via email mmurabi@goodstart.org.au  

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference. 

 
Supporting our people and protecting our children