Role: ICT Centre Support Partner

Location: Murarrie, QLD (Yuggera Country)

Employment Type: Permanent Full-time

Be the friendly face of ICT support and make a real impact every day.

As our ICT Centre Support Partner, you'll be the first point of contact for all IT-related support across Goodstart, helping ensure our centres and support office teams can focus on giving every child the best possible start in life. From troubleshooting and ticket resolution to improving systems and supporting national projects, this is a varied and hands-on role where your passion for customer service, technology, and teamwork will shine.

Your Impact:

In this role, you’ll be the trusted go-to for ICT support across our centres and support office—resolving technical issues, improving system processes, and ensuring staff can access the tools they need, when they need them. Your attention to detail, problem-solving skills, and commitment to service excellence will directly support our teams to focus on what matters most: delivering great outcomes for children.

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs (As arranged with your line manager)
• Salary Packaging benefits which reduce your taxable income to increase take home pay
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance  
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You’ll bring to the table:

• A strong customer service mindset with prior experience in a similar IT support or helpdesk role
• Solid technical skills with a desire to learn and grow your knowledge
• Proven ability to troubleshoot, problem-solve and remain calm under pressure
• Excellent written and verbal communication skills
• Experience supporting technologies such as Dell, Apple, Microsoft Office 365, Android, and scripting tools (e.g., PowerShell, VBScript)
• Familiarity with desktop/server patching, SCCM, SCEP, and endpoint management
• ITIL Foundation V3 certification (desirable)
• Currently studying or completed a degree in Information Technology (desirable)
• Current QLD Working with Children Check (or willing to obtain one)

How to apply

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions

Have a question? Contact our Talent Acquisition Team via email recruitment@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.

Posting Notes: MURARRIE, BRISBANE || QLD || Australia (AU) || | || No Early Childhood Qualification || Full-Time