Role: ICT Infrastructure Manager

Location: Murarrie, Brisbane

Employment Type: Full-time, Permanent

Lead the technology that keeps Goodstart connected.

Drive the strategy, performance and resilience of Goodstart's core ICT infrastructure while leading a high-performing team that supports thousands of employees and nearly 700 centres across Australia.

Our Role

At Goodstart, technology plays a vital role in supporting better outcomes for children, families and our people.

We're looking for an experienced ICT Infrastructure Manager to lead our infrastructure function and ensure our technology platforms remain secure, reliable and ready for the future. Reporting to the Chief Information Officer, you'll oversee Goodstart's core infrastructure environment including Microsoft Azure, Microsoft 365, networks, telecommunications, end-user technology and IT service management.

You'll play a key role in delivering our technology strategy and supporting the Resilient Technology Foundation (RTF) program, helping modernise our infrastructure, strengthen service delivery and enable innovation across the organisation.

This is an exciting opportunity for a hands-on technology leader who enjoys balancing strategic planning with operational excellence. You'll lead a skilled Infrastructure team, work closely with key technology partners and influence technology decisions that support one of Australia's largest not-for-profit early learning providers.

Your Impact

• Lead Goodstart's ICT Infrastructure Strategy, ensuring technology services are secure, scalable and aligned with organisational priorities.
• Oversee the day-to-day management of core infrastructure including Microsoft Azure, Microsoft 365, networking, telecommunications and end-user technology.
• Drive infrastructure initiatives that improve reliability, simplify technology services and enhance user experience across the organisation.
• Lead infrastructure operations including availability, capacity planning, incident management, change management, release management and IT asset management.
• Ensure business continuity, disaster recovery and infrastructure resilience capabilities remain effective and fit for purpose.
• Build strong partnerships with technology vendors and managed service providers to deliver high-quality, cost-effective services.
• Develop and mentor a high-performing Infrastructure team while fostering a culture of collaboration, accountability and continuous improvement.
• Contribute to Goodstart's ICT Strategy by identifying opportunities to modernise platforms, improve operational efficiency and deliver greater value to the business.

What Goodstart can offer you

• Enjoy flexible work arrangements that support both your professional and personal commitments.
• Salary packaging benefits available through AccessPay (eligibility applies).
• Access to discounted childcare (up to 15%).
• Fitness Passport – access to gyms and pools for you and your family at a heavily discounted price.
• Discounted health care and access to employee wellbeing program with BUPA.
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional).
• Option to purchase extra leave for even greater work-life balance.
• First Nations Support and Cultural Leave.
• Work for a company with an aspiration to be globally recognised for early years practice and learning outcomes.
• Grow your career through ongoing investment in learning, leadership development and meaningful work that supports children and families across Australia.

You'll bring to the table

• Tertiary qualifications in Information Technology or a related discipline, or equivalent industry experience.
• Demonstrated leadership experience managing enterprise ICT infrastructure and service delivery teams within a complex environment.
• Strong technical expertise across Microsoft Azure, Microsoft 365, Entra ID and modern cloud infrastructure.
• Experience leading infrastructure operations, IT service management, asset management and business continuity initiatives.
• Proven experience managing infrastructure vendors, technology partners and outsourced service providers.
• Strong understanding of ITIL processes including incident, problem, change and release management.
• Excellent stakeholder engagement skills with the ability to communicate technical concepts to both technical and non-technical audiences.
• A collaborative leadership style with a practical, hands-on approach and passion for developing high-performing teams.
• Microsoft certifications or other relevant infrastructure, cloud or networking certifications will be highly regarded.
• Current QLD Blue Card (or willing to obtain one).

How to apply

Click ‘Apply Now' and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Have a question? Contact our Talent Acquisition Team via email recruitment@goodstart.org.au

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email deadlycareers@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.