Role: ICT Manager – Infrastructure & Service Delivery

Location: Murarrie, QLD (Turrbal and Jugera Country)

Employment Type: Permanent Full-time

Operations Powerlifter Needed!

We’re looking for an Infrastructure & Service Delivery Manager to oversee our infrastructure transformation – national network migration and DAAS uplift, champion continuing cloud innovation and lead a high-performing Helpdesk team.  In short, a superstar to ensure our foundation ICT services run smoothly, securely, and simply.

If you're passionate about leading change, infrastructure innovation and service delivery – this is your opportunity to make a real impact.

Your Impact:

As a pivotal member of ICT leadership, reporting to the CIO, you’ll shape and deliver an infrastructure and service strategy that puts people first—ensuring our systems are reliable, secure, and future-ready.

You’ll lead a high-performing team, champion a customer-focused culture, and drive innovation across infrastructure, cloud, and service delivery.

By aligning ICT with business priorities, simplifying user experiences, and embedding continuous improvement, your work will empower over 15,000 Goodstarters to focus on what matters most—improving outcomes for children and families.

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs (as agreed with line manager)
• Salary Packaging benefits which reduce your taxable income to increase take home pay
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more
• Free annual flu shot(optional)
• Option to purchase extra leave for even greater work life balance
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes

You’ll bring to the table:

• Bachelor’s degree level qualifications in Information Technology or related experience with at least five (5) years management experience in Information Technology at a major corporation or IT service provider
• Demonstrated leadership and operational experience in managing IT Service Delivery teams across a diverse national footprint. Has experience and understanding in managing, designing and engineering IT systems, including knowledge of cloud environment and technologies
• Hands-on person with strong technical skills, is an active team member and leader who has an open communication style that shares information and contributes to an excellent working environment

Desirable skills and experience:

• Industry-based certifications in ICT, particularly in Microsoft Cloud technologies, networking, Meraki, and / or security
• Qualifications or training in leadership, people management, or professional coaching
• Strong analytical and financial acumen, with the ability to translate strategic and technical concepts into practical outcomes
• Confident communicator with excellent written and verbal presentation skills and the ability to engage across all levels of the organisation
• A disciplined approach to following established processes, with a mindset for continuous improvement

How to apply

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions

Have a question? Contact our Talent Acquisition Team via email recruitment@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.

Posting Notes: MURARRIE, BRISBANE || QLD || Australia (AU) || | SF:LI || No Early Childhood Qualification || Full-Time