Role: IT Service Desk Specialist (Internal Title: ICT Centre Support Specialist)

Location: Murarrie, Brisbane

Employment Type: Full-time, Permanent

Be the trusted technology partner behind Australia's largest early learning provider

Join Goodstart as an ICT Centre Support Specialist and help keep our national network of centres and support offices connected. Working as part of our ICT Service Delivery team, you'll play a key role in providing responsive technical support, resolving a broad range of ICT issues and delivering an outstanding customer experience.

This is a hands-on, fast-paced role where no two days are the same. You'll support colleagues across Australia, troubleshoot technical issues, manage service requests and contribute to continuous improvements that help our people focus on what matters most – giving children the best possible start in life.

If you enjoy solving problems, thrive in a busy support environment and take pride in delivering exceptional customer service, we'd love to hear from you.

Your Impact

• Deliver high-quality ICT support across hardware, software, systems and user access requests.
• Diagnose, troubleshoot and resolve technical issues while providing an exceptional customer experience.
• Manage a high volume of support requests, prioritising competing demands and meeting service level expectations.
• Escalate complex technical issues where required and collaborate with internal ICT teams and third-party vendors.
• Support user account management, system access and technology administration across multiple platforms.
• Maintain accurate documentation and contribute to knowledge sharing across the ICT team.
• Identify opportunities to improve support processes, service delivery and operational efficiency.
• Help ensure Goodstarters have reliable technology to support children and families across Australia

What Goodstart can offer you

• Enjoy flexible work arrangements that support both your professional and personal commitments.
• Salary packaging benefits available through AccessPay (eligibility applies).
• Access to discounted childcare (up to 15%).
• Fitness Passport – access to gyms and pools for you and your family at a heavily discounted price.
• Discounted health care and access to our employee wellbeing program with BUPA.
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional).
• Option to purchase extra leave for even greater work-life balance.
• First Nations Support and Cultural Leave.
• Work for a company with an aspiration to be globally recognised for early years practice and learning outcomes.
• Grow your career through ongoing investment in learning, leadership development and meaningful work that supports children and families across Australia.

You'll bring to the table

• Previous experience in an ICT Service Desk, Help Desk or Technical Support role.
• Strong troubleshooting skills across Microsoft environments, end-user devices and business applications.
• Experience using ServiceNow or another IT Service Management (ITSM) platform will be highly regarded, but isn't essential.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• A customer-first mindset with strong active listening skills and a genuine passion for helping people.
• The ability to work effectively in a fast-paced, high-volume support environment while managing competing priorities.
• A collaborative approach, strong work ethic and commitment to continuous improvement.
• Experience supporting education, childcare or similarly regulated environments will be viewed favourably, particularly where privacy and child safety requirements are important.

How to apply

Click ‘Apply Now' and submit your application.

Applications are reviewed as they're received, so we encourage you to apply as soon as possible for the best opportunity to progress.

Have a question? Contact Faith in our Talent Acquisition Team via email recruitment@goodstart.org.au

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email deadlycareers@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.