Role: ICT Support Specialist

Location:  Murarrie, Brisbane - Queensland

Employment Type:  Permanent – Full Time

Salary: $74,000 Plus Super

With 16,500 Goodstart team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years. 

Our vision is for Australia’s children to have the best possible start in life.

Our purpose is for children to have the learning, development, and wellbeing outcomes they need for school and life, and we deliver this with our 4 guiding principles: Children are central to everything we do; Families are our primary Partners; Our people make the difference; Being a valued part of each community.

Safety and Reconciliation are present in who we are and what we do. 

Our safety commitment is a shared understanding Safety starts with each of us – but at Goodstart it is more than that - being safe is who we are and what we do. Safety is part of being a Goodstarter.

Our vision for reconciliation is for Goodstarters to engage with reconciliation on both a personal and professional level, creating the conditions that support Aboriginal and Torres Strait Islander social justice, equality, and equity.

The ICT Centre Support Specialist is a critical role as it’s the primary escalation point for ICT’s support staff and is responsible for supporting customers that use Goodstart’s IT systems. In addition, they perform diagnosis and fault resolution on tickets of work raised by centres, CSO teams and from automated workflows.

The ICT Support Specialist provides technical support, manages technical escalation from the Centre Support Partners, creates and maintains support documentation, maintains hardware and software assets and participates in projects as required. 

Your Impact: 

Support, configure and administer IT services and technologies with a focus on automation utilising Powershell scripting or other relevant solutions, potentially including – but not limited to:

• • PureCloud and other cloud-based telephony solutions
  • Voice (VOIP) and mobile data solutions
  • Mobile and remote computing (Windows 10, IOS, Android, Meraki MDM)
  • Cloud based systems such as Azure & Office 365
  • Citrix, Windows Server, Cisco Meraki networking
  • Systems Centre Configuration Manager and Endpoint Protection

What Goodstart can offer you: 

• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes 
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years. 
• Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose 
• Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay 
• Access to discounted childcare (up to 15%) 
• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs 
• Discounted health care and access to employee wellbeing program with BUPA 
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more. 
• Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families 

You’ll bring to the table: 

• Industry certification in at least one of the technologies used by Goodstart.
• Possess technical skills with a willingness to learn and grow knowledge.

How to apply 

• Click ‘Apply Now’ and submit your application  
• Please apply directly through our website to be considered for this position 

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. 

Supporting our people and protecting our children 

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.  

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.