Role: ICT System Administrator - CCMS

Location: Brisbane, Murarrie

Employment Type: Permanent, Full time

With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years.

Goodstart Early Learning is actively looking for a Systems Administrator to become a valuable member of our team.

The role of ICT Support Administrator involves ensuring that our systems operate effectively to meet the growing demands of our business. This entails investigating application issues, devising and implementing solutions, or specifying requirements for other stakeholders to address.

Joining our team means being part of a customer-centric culture that aligns with the core values of Goodstart.

The key responsibilities of this role include:

System support

• Troubleshoot system issues and implement solutions through configuration changes, data corrections, and other administrative actions.
• Update system access configurations to ensure appropriate user permissions.
• Monitor system performance to ensure it meets user requirements, intervening as necessary to maintain optimal operation.
• Collaborate with other IT teams to address system-related challenges and implement improvements.

Continuous improvement

• Foster stakeholder relationships across customers, peers, and suppliers to identify system-related issues and opportunities for enhancement.
• Conduct knowledge management activities to facilitate comprehensive understanding of system operations among team members and stakeholders.

IT service management

• Utilise Service Management processes such as Incident, Service Request, Problem, and Change Management to promptly and effectively respond to requests
• Monitor ticket queues associated with supported systems, ensuring stakeholders are kept informed of ticket statuses
• Generate release notes following planned vendor deployments to document system changes and updates

To be successful in this position some key attributes are:

• 2-3 years experience in a technical support role in CCMS preferred.
• Tertiary qualification involving technology desirable.
• Exposure to Azure Devops or AWS desirable
• SQL skills desirable.

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
• Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
• Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose
• Regular social events at our head office location
• Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families

How to apply

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

Have a question? Contact our Talent Acquisition Team via email alee@goodstart.org.au

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.

Posting Notes: MURARRIE, BRISBANE || QLD || Australia (AU) || | || No Early Childhood Qualification || Full-Time