Role: ICT Systems Analyst

Location: Murarrie, Brisbane, QLD

Employment Type: Full-time, Permanent

Drive smarter service delivery through technology and process improvement

If you’re passionate about translating business requirements into practical technology solutions and enjoy working closely with stakeholders to improve systems and processes, this is your opportunity to contribute to initiatives that support our people, centres and communities.

Our Role:

As an ICT Systems Analyst, you will play a key role in supporting the delivery and optimisation of ServiceNow ITSM solutions across Goodstart.

Working closely with the Senior Business Analyst, project teams and stakeholders, you will analyse business and technical requirements, develop detailed specifications, and contribute to the successful implementation of technology solutions aligned with organisational priorities.

You’ll work across a collaborative ICT and PMO environment, supporting the design and rollout of ServiceNow ITSM functionality and integrations that enhance service delivery and align with ITIL best practices.

This role offers the opportunity to influence process improvement, contribute to enterprise technology initiatives, and support a more efficient and scalable ICT environment.

Your Impact:

• Analyse business and technical requirements to develop clear and detailed technical specifications
• Support the design, configuration and rollout of ServiceNow ITSM solutions and associated integrations
• Collaborate with stakeholders to ensure solutions align with business priorities and ITIL processes
• Review functional requirements and assess alignment to standard ServiceNow functionality
• Recommend solution approaches that maximise out-of-the-box functionality and minimise customisation
• Facilitate workshops and engage with stakeholders across business and technology teams
• Investigate system and design issues and contribute to practical, scalable solution outcomes
• Assist with functional and integration testing and support validation of implemented solutions
• Develop key project artefacts including technical specifications, configuration workbooks and standard operating procedures
• Support continuous improvement across ICT processes, systems and service delivery practices

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
• Salary packaging benefits available through AccessPay (eligibility applies)
• Access to discounted childcare (up to 15%)
• Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years

You’ll bring to the table:

• Degree qualification in Information Technology or related discipline, or equivalent practical experience
• Experience working as a Systems Analyst, Business Analyst or within ICT project delivery environments
• Experience working with ServiceNow including ITSM processes and workflows (Essential)
• Understanding of ITIL processes including Incident, Change, Request and Problem Management
• Experience gathering business requirements and translating them into functional or technical specifications
• Exposure to SaaS platforms, integrations and modern technology environments
• Experience supporting technology delivery frameworks such as Agile or Waterfall
• Strong stakeholder engagement and communication skills with the ability to work across technical and non-technical teams
• Analytical problem-solving skills with a proactive and collaborative mindset
• Experience with tools such as Microsoft Teams, Visio, Monday.com or Azure DevOps will be highly regarded
• Current QLD Working with Children Check or willingness to obtain

How to Apply

Click ‘Apply Now' and submit your application.
We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Have a question? Contact our Talent Acquisition Team via email recruitment@goodstart.org.au

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email deadlycareers@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.