Role: ICT Systems Care Team Manager

Location: Murarrie, Brisbane

Employment Type: Full-time, Permanent

Shape Customer Experience Across our National Centres!

We’re Goodstart – a not-for-profit with a vision for Australia’s children to have the best possible start in life. With nearly 700 centres, 16,500 Goodstarters and over 70,000 children in our care each day, we’re a purpose‑driven organisation built on people, heart and impact.

We’re looking for an exceptional Systems Care Team Manager, a leader who brings curiosity, collaboration and genuine care for customer experience. If you’re passionate about empowering people, elevating digital capability, and building high‑performing teams, this is your opportunity to make a real difference across our national network.

Our Role:

As the Systems Care Team Manager, you’ll lead and develop our Systems Care Team to deliver outstanding support to Centre Leaders, Teachers and Educators across Australia.

You’ll shape a customer‑obsessed culture, ensuring our people feel confident, capable and supported when navigating the tools and systems that power their work. You’ll build strong partnerships with vendors, uplift digital literacy across our network, and drive proactive improvements that minimise disruption and elevate the experience of our centres.

This is a highly visible role where your leadership will directly influence the quality, consistency and reliability of the systems our people rely on every day.

Your Impact:

In this role, you will:

• Champion customer success, ensuring our Centre Network receives timely, empathetic and high‑quality support.
• Lead a team that becomes the Voice of the Customer, identifying trends, opportunities and insights that improve how our systems perform.
• Empower educators and centre teams by providing user‑friendly tools, guides, training and self‑service solutions that build digital confidence.
• Strengthen our vendor partnerships, ensuring issues are resolved quickly and system enhancements align with Goodstart’s strategy.
• Analyse data and feedback to continuously refine our support model, driving meaningful and measurable service improvements.
• Create a culture of growth, accountability and belonging, uplifting capability and nurturing emerging talent within your team.

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
• Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
• Access to discounted childcare (up to 15%)
• Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance  
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You’ll bring to the table:

• Minimum 10 years’ experience in Call Centre Team management
• Extensive experience managing high‑volume call centre or service teams, with a track record of delivering exceptional customer outcomes.
• Strong capability in analysing data, identifying patterns and driving continuous improvement.
• An ability to translate technical information into clear, simple language for non‑technical audiences.
• A natural talent for coaching and developing people—creating high‑performing, engaged teams.
• Confidence in managing relationships with external vendors and support partners.
• Resilience, adaptability and a solutions‑focused mindset.
• Current QLD Blue Card

How to apply

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Have a question? Contact our Talent Acquisition Team via email recruitment@goodstart.org.au

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email deadlycareers@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.