Role: Investigative Authority

Location: Brisbane, Australia

Employment Type: Permanent, Fullt-time

Help shape safe, fair and well-reasoned outcomes for children and our people!

As Investigative Authority, you’ll be a trusted point of contact for allegations involving child harm and other sensitive workplace matters. Working across People and Culture, you’ll bring sound judgement, procedural fairness and a calm, practical approach to complex cases—supporting leaders to make informed decisions while keeping child safety at the centre of every outcome.

Your Impact:

• Manage the assessment and case management process for allegations, suspicions and major child-safety incidents.
• Coordinate and support the Safeguarding Panel, presenting complex matters with clear analysis, options and recommendations.
• Provide oversight of allegations, investigations and risk assessments relating to reportable conduct.
• Guide leaders through high-risk child protection matters with pragmatic, risk-conscious advice grounded in policy, legislation and procedural fairness.
• Build capability across the organisation to prevent, identify and respond to concerns using the Look, Do, Tell framework.
• Maintain accurate, confidential case records and identify opportunities to strengthen our child-safe and people practices.

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
• Salary packaging benefits available through AccessPay (eligibility applies)
• Access to discounted childcare (up to 15%)
• Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance  
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You’ll bring to the table:

• Tertiary qualifications in Human Resources, early childhood education and care, investigations or a related discipline—or equivalent relevant experience.
• Experience managing sensitive people matters, investigations, case management or child-safety concerns in a complex organisation.
• A strong understanding of procedural fairness, confidentiality, risk assessment and relevant child-safe legislative and regulatory requirements.
• Excellent written and verbal communication skills, with the confidence to influence, challenge and adapt your approach for different audiences.
• Sound judgement, resilience and attention to detail, with the ability to manage competing priorities in a fast-paced, high-volume environment.
• Current QLD Working with Children Check or willingness to obtain one
• Willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform

How to apply

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Have a question? Contact our Talent Acquisition Team via email csorecruiting@goodstart.org.au  

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check along with Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform