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Solution Centre Agent - Safety Incidents & Family Funding Support

Date: 06-Feb-2019


Company: Goodstart Early Learning

Goodstart is Australia's largest early learning provider.  As a not–for–profit social enterprise, we exist purely to improve the lives of Australia's children and their families.  Every day, 13,500 Goodstart staff support over 60,000 families and the 71,500 children that attend our 648 centre's nation–wide.  Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and life.

Account Services officer (ACCS) provides support & assistance to centres to assist vulnerable and disadvantaged families and children to gain access to government funding for Additional Child Care Subsidies  (ACCS) in line with eligibility requirements. Working closely with centre directors, you will train and mentor internal customers across all ACCS and resolve complex specific issues. This position requires you to be highly motivated in child welfare and have a strong commitment to ensure all children have access to Goodstart centres.


This is a full-time permanent position working 38 hours / week at our Murarrie head office.


To be successful in the role you will have:

  • 4-6 years hands on Accounts experience
  • Computer skills, good mathematical background
  • Experience with spreadsheet and automated accounting systems
  • Qikkids experience is desirable
  • Demonstrated customer support experience
  • Social inclusion or child welfare experience is desirable


We offer the following benefits:

  • Not-For-Profit Salary Packaging benefits which reduces your taxable income to increase take home pay
  • Access to discounted childcare
  • Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
  • Discounted health care and access to employee wellbeing program with BUPA
  • Ongoing support for training and professional development
  • Opportunity to participate in active social club events
  • Exclusive discounts on travel, gym memberships, Apple and Dell products, and more….


Please click on the 'apply' button to proceed with your application. If you have any questions regarding the role, please contact Pam King Owen (Please submit your application with you CV & Cover Letter on our website, e-mailed applications will not be considered)

Closing Date : Wednesday 13 February



Posting Notes: MURARRIE, BRISBANE || QLD || Australia (AU) || Shared Services || SF:00 || No Early Childhood Qualification || Full-Time

Job Segment: Customer Service