Role: Administration Assistant

Location: Numurkah, VIC 3636

Centre: Goodstart Numurkah

Employment Type: Part-time (12 hours a week), Permanent  

Pay: $37.56 p/h + Super

• Provide a warm welcome to children and families while supporting your centre team
• Competitive pay above the national award rates
• Get 15% discount off your childcare gap fees

Are you looking for a chance to use your customer service skills to make a difference? Whether you’re an experienced administrator or you think you’ve got the skills to excel in this role, we’d love to talk to you about which of our amazing opportunities would be the best fit for you.

In this role, you will:

• Support the Centre Director to prioritise and build the centre’s attendance pipeline
• Deliver a high standard of customer service, including responding to enquiries in a friendly and professional manner
• Perform key business administration tasks
• Build and maintain strong relationships with families

About Goodstart Numurkah:

We’re currently seeking a highly organised and customer-focused Part-Time (12 hours a week) Administration Assistant to join our welcoming team at Goodstart Numurkah, a 60-place centre operating 6:30am – 6:30pm.

As an Administration Assistant, you will support the Centre Director to deliver key business outcomes and ensure the smooth day-to-day operation of the centre. You will be the first point of contact for families and visitors, delivering a warm, professional experience while managing key administrative processes.

This is a dynamic role where strong organisation, attention to detail, and exceptional customer service are essential.

Key Responsibilities:

• Deliver a high standard of customer service, creating a welcoming environment for families and visitors.
• Manage enrolment enquiries, maintain the waitlist, and support the centre’s attendance pipeline.
• Coordinate centre tours and respond to general enquiries on behalf of the Centre Director.
• Support the management of family accounts, bookings and debt reduction.
• Perform key administrative tasks including e-purchasing, filing, record management and archiving.
• Assist with calendar and meeting coordination for the Centre Director.
• Build and maintain strong, respectful relationships with families and stakeholders.
• Contribute to continuous improvement of administrative processes and centre performance.

What Goodstart can offer you:

💰 Competitive pay above the national award rates

👨‍👧‍👦 15% discount off your childcare gap fees and up to 6 weeks paid parental leave

🏋 Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price

📚 Paid professional development

💆🏽‍♀️ Two wellbeing days included in your personal leave per year
👩‍⚕️Free annual flu shot (optional)

✈️ Option to purchase extra leave for even greater work life balance  
First Nations Support and Cultural Leave

🎁 Retail and childcare discounts on insurance, travel and technology

👕Uniform allowance and employee referral program

You’ll need:

• Current VIC with Children Check
• Experience in administration and/or customer service (essential)
• Strong organisational skills and the ability to manage competing priorities
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and the ability to learn new systems
• A professional, friendly and approachable manner

• A commitment to maintaining confidentiality and high professional standards

How to apply:

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Have a question? Contact Salena from our Talent Acquisition Team on 1800 222 543 or via email svo@goodstart.org.au

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply.  For further information and support email deadlycareers@goodstart.org.au

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.

#gsadminassistant